Elon Musks Satellite Internet Venture Starlink experienced a widespread failure on Monday and left tens of thousands of users without service.
In a message published on the company’s website, it was: “Starlink currently has a service failure. Our team examined.”
No further information was provided. According to the downdetector from the failure, more than 43,000 users in the USA reported problems with the network at 12.35 p.m. Eastern Time (0435 GMT) shortly after midnight.
Starlink, which is operated by Mr. Musk’s space research company SpaceX, delivers broadband via a huge network of satellites that circle with low earth in orbit.
The system is often used in rural and remote communities in which the traditional infrastructure is missing, and has also played a role in conflict zones in which communication networks were disturbed.
More than 40,000 users reported internet disorders to the downdetector, which said that the failure concentrated in several US cities, including Seattle, San Francisco, Phoenix, Dallas, Houston, Atlanta, Chicago and Washington.
Around 40 percent of users stated that they were exposed to a total internet blackout, while 60 percent had problems.
Many customers accepted social media to make concerns about the failure.
“Starlink Down in the Socal area?” A user asked.
“Ugh, my Starlink is back down,” wrote another user.
“Someone please explain how I have #starlink for years and never had a problem, now suddenly these failures occur consistently?” A user asked about X.
A similar failure was reported in July. Then Starlink apologized after thousands of several hours had been left without an internet connection. “We understand how important connectivity is and apologize for the disorder,” wrote the company’s official X account on July 24th.
Musk also apologized personally for the failure and reassured the users that he would only be temporary.
Starlink, actively used in around 140 countries and territories and used by a growing number of military and government agencies, is an important source of income for Mr. Musk’s SpaceX. The network has grown quickly to a disturbing force in the satellite communication industry since 2020.